Documents  /  Refund Policy

Refund Policy

v1.0 effective from 2026-05-30 Changelog →

This Refund Policy describes the procedure for refunding amounts paid for FLOWXE Network subscriptions. This document is an integral part of the Public Offer.

1. General Provisions

1.1. A FLOWXE subscription is a digital service to which access is granted immediately upon confirmation of payment.

1.2. Refund requests are reviewed in accordance with the conditions described below. The right to a refund is not automatic — it is confirmed only upon fulfilment of all applicable conditions.

1.3. All refunds are processed in the same currency and through the same payment method used for the purchase, unless this is technically impossible.

2. Refund within 24 hours of first payment

2.1. A full refund is available within 24 hours of the first payment, provided that all of the following conditions are met simultaneously:

  • the User was unable to use the Service for reasons beyond their control;
  • the total volume of transmitted data does not exceed 1 GB;
  • no breach of the Terms of Service has been recorded;
  • the User has contacted support and provided the necessary information about the problem.

3. Refund after 24 hours

3.1. After 24 hours, the request is reviewed individually if there are justified technical claims, supported by:

  • correspondence with support documenting attempts to resolve the problem;
  • a description of the technical symptoms and equipment used;
  • the dates and times when the problem occurred.

3.2. In the case of a confirmed Service-side failure, a partial refund may be issued proportional to the unused portion of the subscription period.

4. Non-refundable cases

A refund is not issued in the following cases:

  • suspension of the account for breach of the Terms of Service;
  • documented evidence of successful use of the Service (more than 1 GB transmitted, or active use of the subscription);
  • the User’s refusal to cooperate with support during diagnostics;
  • unavailability of the Service in the User’s country of stay for reasons beyond the Provider’s control (force majeure, actions of local providers);
  • low speed or unstable connection due to causes on the User’s side (equipment, local provider, operating system);
  • subjective dissatisfaction with the Service in the absence of technical claims;
  • expiration of the paid subscription period;
  • partial use of the subscription followed by a request for a full refund.

5. Refund Procedure

5.1. To request a refund, contact support via the Help / Support section in @flowxe_bot, providing:

  • the transaction ID;
  • the date and time of payment;
  • the reason for the refund request;
  • the outcome of any previous support interactions (if any).

5.2. Refund requests are reviewed within 5 business days.

5.3. Once approved, the refund is processed within 10 business days. Actual crediting depends on the payment system and issuing bank.

5.4. The Provider reserves the right to request additional information to confirm the circumstances.

6. Abuse

6.1. The Provider may refuse a refund in case of abuse of the refund policy, including:

  • multiple refund requests from one account;
  • subscription purchase made solely for the purpose of obtaining a refund;
  • full use of the Service combined with a simultaneous refund request.

6.2. In the case of systematic abuse, access to the Service may be terminated without a refund.

7. Changes

The User will be notified of changes to this Refund Policy via @flowxe_bot at least 10 days in advance. Changes do not apply to purchases already made. The current version: legal.flowxe.io/en/refund/.

8. Contact