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Public Offer

v2.0 effective from 2026-05-30 Changelog →

Service Agreement for internet connection acceleration

This document is an official offer (public offer) by FLOWXE Network (the “Provider”) to enter into a fee-based service agreement (the “Agreement”).

The Agreement is deemed concluded (the offer is accepted) upon the earlier of: the first authorisation in @flowxe_bot or cabinet.flowxe.io, or payment for any tariff plan. Acceptance constitutes full and unconditional acceptance of the Agreement.

1. Subject of the Agreement

1.1. The Provider grants the User access to the FLOWXE Network Service — an internet connection acceleration and optimisation service operating through a distributed network of servers in various regions of the world.

1.2. The Service is accessed via:

  • Telegram bot @flowxe_bot — the primary entry point for customers;
  • Web dashboard cabinet.flowxe.io — the user account interface, with authorisation via Telegram.

1.3. The User receives a subscription URL for connecting compatible client applications.

1.4. The scope of services is defined by the chosen tariff plan.

2. Tariff Plans and Pricing

2.1. The current list of tariff plans is published in @flowxe_bot and at cabinet.flowxe.io/info and is an integral part of the Agreement.

2.2. The Provider may change tariff prices. Changes do not affect a period already paid for.

2.3. All prices include applicable taxes, unless otherwise stated.

3. Payment

3.1. Payment is made in advance for the selected subscription period.

3.2. Available payment methods are displayed in @flowxe_bot at checkout.

3.3. Payments are processed by third-party payment providers. The Provider does not store card details.

3.4. Access is activated automatically upon confirmation of payment.

3.5. Auto-renewal, when enabled, can be disabled in @flowxe_bot before the renewal date.

4. Refunds

Refund procedures and conditions are governed by a separate document — Refund Policy, which is an integral part of this Agreement.

5. Rights and Obligations of the Provider

The Provider undertakes to:

  • Ensure Service availability of at least 99.5% per month.
  • Notify of scheduled maintenance via @flowxe_bot at least 24 hours in advance.
  • Process support requests within 48 hours on business days.
  • Not share User data with third parties, except as provided in the Privacy Policy.

The Provider has the right to:

  • Suspend the Service in case of breach of the Terms by the User.
  • Modify the infrastructure and functionality of the Service.
  • Apply bandwidth limits (Fair Use Policy).
  • Discontinue the Service in case of abuse of the refund policy.

6. Rights and Obligations of the User

The User undertakes to:

  • Use the Service for lawful purposes.
  • Comply with the Terms of Service.
  • Not transfer the account to third parties.
  • Pay the subscription on time.

The User has the right to:

  • Use all features of the Service within the tariff plan.
  • Contact support via @flowxe_bot.
  • Terminate the Agreement at any time by deleting the account.

7. Limitation of Liability

The Service is provided “as is”. The Provider is not liable for interruptions caused by force majeure or by the actions of internet providers, nor for indirect damages of the User. The aggregate liability of the Provider is limited to the amount actually paid for the last billing period. The User is solely responsible for their actions online when using the Service.

8. Confidentiality

Data processing is carried out in accordance with the Privacy Policy, which is an integral part of the Agreement.

9. Term and Changes to the Agreement

9.1. The Agreement is effective from the moment of acceptance until the obligations are fulfilled or the Agreement is terminated.

9.2. The Provider will notify the User of changes via @flowxe_bot at least 10 days in advance. If the User disagrees, they may terminate the Agreement before the changes take effect.

9.3. The current version: legal.flowxe.io/en/offer/.

10. Final Provisions

10.1. The Agreement is governed by applicable law.

10.2. The invalidity of any provision does not affect the other provisions.

10.3. The Terms of Service, Privacy Policy and Refund Policy are integral parts of the Agreement.

11. Details and Contact